Privacy Policy

Information We Collect

We may collect your full name, optional email address, optional phone number, submitted project question, SMS consent selections, terms acknowledgment, source page, user agent, and related communication records.

The phone number field is optional. SMS consent is optional and is not required to receive the free roadmap or to use the coordination service.

How We Use Information

We use information to respond to homeowner inquiries, deliver requested educational resources, maintain consent and opt-out records, organize coordination requests, and improve the website experience.

Provider introductions share contact information only with the specific independent provider being introduced, only after the homeowner is informed and consents through a separate explicit communication that is separate from any SMS opt-in.

How We Do Not Use Information

We do not sell, share, rent, or transfer SMS consent data to contractors, service providers, lead aggregators, or third-party marketers.

We do not use SMS opt-in consent as permission for contractors or independent providers to send unrelated marketing messages.

SMS Privacy

Account notification SMS may include requested coordination updates, roadmap delivery notices, checklist reminders, and milestone reminders.

Marketing SMS may include educational remodeling guides, planning tips, maintenance reminders, and homeowner organization resources only when separately selected.

You can reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out. You can reply HELP for support.

Independent Providers

Independent businesses may be introduced only as a courtesy coordination step. WholeHome Refine does not control, supervise, endorse, warrant, or take responsibility for any provider's work, pricing, licensing, insurance, availability, or conduct. Homeowners should independently verify license, insurance, references, pricing, and project terms before engaging any provider.

Provider introductions share contact information only with the specific independent provider being introduced, only after the homeowner is informed and consents through a separate explicit communication that is separate from any SMS opt-in.

Homeowners are encouraged to verify license, insurance, references, pricing, and terms before hiring any provider.

Retention and Security

We retain inquiry, consent, and opt-out records for compliance, dispute prevention, and service administration purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect submitted information.

Your Choices

You may request access, correction, deletion, or opt-out assistance by contacting us using the information below.

Opt-out requests for SMS are processed immediately when received through supported keywords.